A master services agreement (MSA) is a framework contract setting the general legal and commercial terms between a client and a provider. Individual projects are then added through shorter statements of work.
A service level agreement (SLA) is a provider's contractual commitment to meet measurable standards such as availability or response time. It also sets the remedies that apply when those standards are missed.
A statement of work (SOW) is a document that defines one engagement: the work, deliverables, timeline, roles, fees and acceptance terms. It usually sits under a broader master services agreement.
Vendor management is selecting, contracting, monitoring and reviewing outside suppliers so they deliver what was agreed at acceptable cost and risk. For technology buyers it spans staffing providers, development partners, and cloud and software vendors.
A data processing agreement (DPA) is a contract with a supplier that handles personal data on your behalf. It sets out what the supplier may do with that data and how it must be protected.
An intellectual property assignment is a legal transfer of ownership of work such as code, designs and inventions from its creator to another party. That party is usually the company paying for the work.
A non-disclosure agreement (NDA) is a contract in which one or both parties agree to keep specified information confidential. The information may be used only for an agreed purpose, such as evaluating a partnership or a hire.
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