Conversational AI is technology that lets people interact with software through natural dialogue, in text or voice. Chatbots, voice assistants and AI support agents are common examples.
An AI agent is software that wraps a language model in a loop with tools and memory so it can work toward a goal. It chooses an action, reads the result and continues until the task is done.
Guardrails are checks placed around a language model that inspect what goes in and what comes out, blocking or correcting responses that break rules. They enforce policy in code rather than trusting the prompt.
A large language model (LLM) is a neural network trained on very large amounts of text to predict and generate language. It powers chat assistants, summarisers, coding tools and AI agents.
Natural language processing is the field of AI that lets software understand, analyse and generate human language, in written text or in speech. Chatbots, email triage, sentiment analysis of product reviews and speech-to-text transcription in contact centres are everyday uses.
Multimodal AI refers to models that can take in and reason across more than one kind of data, such as text, images, audio and video, within the same task.
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